Woman in wheelchair says Gurgaon restaurant refused entry. The owner says…

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“I am heartbroken. Terribly sad. And I feel disgusted,” the woman tweeted.

New Delhi:

A woman with a physical disability claimed that a popular restaurant in Gurgaon refused her entry because it would “disturb other customers”. Srishti Pandey, in a lengthy Twitter thread, said she visited the venue with her best friend and her family on Friday in one of “her first outings in so long.” But nevertheless, “wheelchair walk nahi jaygi (wheelchair won’t fit)” was reportedly the response he received from the restaurant’s front desk staff.

The management of the restaurant, Raasta, located in Gurugram’s DLF Cyberhub, apologized for the incident and said they are taking internal steps to increase sensitivity and empathy for their staff.

“We deeply regret the episode that took place in Raasta Gurgaon on Friday night. We stand for inclusion and would never want anyone to feel singled out for any reason. As part of our efforts, we have already contacted the aggrieved employer.” to personally apologize to them. We are also taking steps internally to increase sensitivity and empathy with our staff to ensure this never happens again,” Raasta founding partner Goumtesh Singh said in a post.

Ms. Pandey, in her thread, claimed that she initially thought it was an “accessibility issue” but was “shocked” when restaurant staff suggested her presence might disturb other customers.

“He told us pointing to me that ‘walk clients bother leafyenge‘ (customers will be upset) and we were denied entry, very easily. This came from the staff of a fancy place,” he tweeted.

He further said that they were then forced to sit outside “after much discussion.” “The outdoor seating was ridiculous. It was cold. And I can’t sit outside in the cold for very long because my body goes spasmodic. It’s literally unsafe for me,” she said.

“I’m heartbroken. Terribly sad. And I feel disgusted,” Pandey said.

Gurugram police also responded to his tweet seeking his contact details to take further action.

The post has gone viral on Twitter and has been retweeted over a thousand times in just a few hours.

“Dismayed to read about this, I hope this is a unique experience and not typical in India. Thank you for highlighting @Srishhhh_tea. @raastagurgaon, you need to work on accessibility, train your teams and act on this feedback,” said a comment. in Ms. Pandey’s tweet.

Actress and filmmaker Pooja Bhatt also reacted to the tweet, saying she was “terribly saddened” by the incident.

Last year, a similar controversy erupted after an upscale restaurant in Delhi was accused of rejecting a woman because she was wearing a sari in violation of their dress code. However, the restaurant later clarified that the woman was denied entry because she had assaulted a server and the incident was caught on video.

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