Agbar wins DEC award for its ‘Contigo’ customer experience program

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Updated: 06.27.2022 1:37 PM.

fire have received DEC Awards from 2022 Best Customer Experience Strategy, The group gets this award after implementing its program With youAn initiative focused on ensuring access to all of the water company’s services and guaranteeing good care for people in vulnerable situations.

Director of Clients of Agbar, maria monzo, has ensured that “Keeping the customer at the center is one of the values ​​of the company”. “We want to closely engage with the customer, anticipating their needs, leveraging all available technologies, but without leaving anyone behind, ensuring that We take into account all possible situations vulnerability”, he remarked in his speech after receiving the award.

MADRID / AGBAR . Delivery of the DEC 2022 Awards at Florida Park in Retiro Park

Objectives and Rewards of ‘Contigo’

purpose of With you To identify digital, understanding, access or economic barriers. These are some of the changes that the Association for the Development of Customer Experience (DEC) has taken into account while presenting the award. fire,

during the editing of DEC AwardsAt the Florida Park Room at Retiro Park in Madrid, five statuettes are provided to suit different participant categories: Best Strategy in Customer Experience, Best Strategy in Employee Experience, Best customer journey, Best Employee Initiative and Best Innovation Project. Three special awards have also been given: Executive of the Year in customer experienceBest Brand and Best Journalistic Work in Customer Experience customer experience,



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